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Desk and File Review

Protect your profitability with 100% certainty.

To ensure accurate estimates and fair settlement figures, our carrier-specific claims professionals review every adjuster’s file in its entirety. No other provider does. But we know multiple layers of review by those thoroughly familiar with your compliance policies and state regulations is worth it to save you money.

Desk and File Review Services from Alacrity

AUTO CLAIM DESK REVIEWS

Our nationally licensed appraisers and adjusters have the experience and training to perform desk reviews on the estimates that repair facilities, independent appraisers or staff provided for:

  • Personal and Commercial Automobile
  • SUV
  • Light Truck and Medium-Duty Vehicles

HEAVY-EQUIPMENT CLAIM DESK REVIEWS

Specialized equipment requires specialized expertise. Alacrity offers a dedicated unit and proprietary systems to review complex vehicle claims estimates, including:

  • Tractors and Trailers
  • Off-Road Vehicles
  • Rail and Locomotive
  • Marine and Personal Watercraft
  • ATVs
  • Motorcycles
  • Recreational Vehicles
  • Agriculture Equipment

PROPERTY CLAIM DESK REVIEWS

Reduce your overall expenses by having our reliable, responsive professionals validate the damage and repair estimates independent appraisers or contractors provided for:

  • Residential Structures
  • Commercial Structures
  • Fixed Property
  • First or Third Party

SUBROGATION DEMAND REVIEWS

Before you reimburse another carrier, have our experts review subrogation packages for inaccuracies or unreasonable charges. Using industry best practices, state-specific regulatory requirements and business rules we establish together, Alacrity can assess, negotiate and settle:

  • Repairable and Total Loss Estimates
  • Betterment Charges
  • Diminished Value Demands

FAST-TRACK PROPERTY ESTIMATES

For light property damage claims with clear liability, such as minor fire, water or wind loss, Alacrity Services can expedite the claim process for your policyholder by eliminating the need to schedule an on-site adjuster. Our claims professionals will contact your customer by phone to write an estimate.

PHOTO ESTIMATING

Sometimes you don’t need a full file review, but you need to better understand the scope of the claim. In those cases, we also offer a national resource to take photos of the damage with flat-rate pricing.

FAST TURNAROUND

In 2019, Alacrity completed more than 1.09 million auto and property assignments – all while maintaining quick response times.

  • Auto Claim Desk Reviews: 1-2 Business Days
  • Property Claim Desk Reviews: 2-3 Business Days
  • Subrogation Reviews: 2-5 Business Days

HOW ONE CARRIER SAVED $3.8 MILLION

A large insurance carrier engaged Alacrity Services to audit more than 5,800 on-site auto and property claims estimates originally completed by independent appraisers. We were able to identify discrepancies and inaccuracies that totaled 19.2% of the suggested damages. The result was a recovery of more than $3.8 million.

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THE VALUE OF CONFIDENCE

Cost savings is only the beginning. Our desk appraisers bring an average of 15 years of experience, extensive training and a commitment to integrity to every claim. So you’ll be working with pros who will act as a true extension of your operation. Plus, our nationwide network includes appraisers licensed in every state and available during business hours in your local time zone for convenience.

SERVICE THAT SCALES TO MATCH YOUR NEEDS.

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