Alacrity delivers skilled claims professionals when and where you need. Free up your employees and rapidly add claim handling capacity to respond to routine attrition and high-volume events. Our focus on training ensures you get qualified personnel ready to support your needs.
Supplemental Staffing Services from Alacrity
Working to the highest standards – yours.
Our personnel are trained and tested to handle day-to-day claims administration with critical thinking and world-class customer service. Whether in the field or behind a desk, our staff members perform as your team, working to your program requirements and expectations.
Count on Alacrity to help with:
- Intake assistance
- Data entry
- Document management
- Mailing campaigns
- Quality assurance, compliance and monitoring
- Inbound/outbound call centers
- Payment processing
- Complex reporting
Seamlessly expand your ability to process claims.
Outsourcing claims activities is the perfect alternative to the tedious and expensive process of hiring full-time employees. Our personnel are trained and tested to handle day-to-day claims administration with critical thinking and world-class customer service.
- Flexibility – temporary assignments or permanent direct hire replacement
- Decades of large-scale deployment experience
- Free up your employees to focus on more critical needs
- Onsite management team, with a deep understanding of program requirements and ensure consistent project performance
- Provide prompt customer service during high-demand surges
CALL CENTER INSIGHTS
With the ability to configure centralized call center resources to meet your needs, Alacrity uses a PBX system to reduce wait times, allow agents to access communication logs and track throughput using several reporting metrics.
Charlie Bilbe – SVP, Environmental and TPA Services
SERVICE THAT SCALES TO MATCH YOUR NEEDS.
TELL US ABOUT YOUR NEEDS
Our organization is built on offering fast, friendly, reliable assistance when it’s needed the most. So let’s start by helping you find the answers you’re looking for.