Alacrity delivers skilled claims professionals when and where you need. Free up your employees and rapidly add claim handling capacity to respond to routine attrition and high-volume events. Our focus on training ensures you get qualified personnel ready to support your needs.
Supplemental Staffing Services from Alacrity
Working to the highest standards – yours.
Our personnel are trained and tested to handle day-to-day claims administration with critical thinking and world-class customer service. Whether in the field or behind a desk, our staff members perform as your team, working to your program requirements and expectations.
Count on Alacrity to help with:
- Intake assistance
- Data entry
- Document management
- Mailing campaigns
- Quality assurance, compliance and monitoring
- Inbound/outbound call centers
- Payment processing
- Complex reporting
Seamlessly expand your ability to process claims.
Outsourcing claims activities is the perfect alternative to the tedious and expensive process of hiring full-time employees. Our personnel are trained and tested to handle day-to-day claims administration with critical thinking and world-class customer service.
- Flexibility – temporary assignments or permanent direct hire replacement
- Decades of large-scale deployment experience
- Free up your employees to focus on more critical needs
- Onsite management team, with a deep understanding of program requirements and ensure consistent project performance
- Provide prompt customer service during high-demand surges
CALL CENTER INSIGHTS
With the ability to configure centralized call center resources to meet your needs, Alacrity uses a PBX system to reduce wait times, allow agents to access communication logs and track throughput using several reporting metrics.
Charlie Bilbe – SVP, Environmental and TPA Services