
Questions & Answers
1. What is Alacrity Managed Repair (MRP)?
Alacrity Managed Repair connects insurance carriers, contractors, and policyholders to deliver efficient, high-quality property repairs. By leveraging advanced technology and a trusted contractor network, Alacrity simplifies repairs and enhances customer satisfaction.
2. How does Alacrity ensure the quality of its contractor network?
Alacrity maintains a high-quality contractor network by rigorously vetting and credentialing its contractors. This includes background checks and continuous performance monitoring. Contractors are commonly reviewed to maintain high standards, ensuring they are equipped to provide reliable and efficient service to homeowners.
3. How does technology enhance Alacrity’s Managed Repair services?
Technology is a core component of Alacrity Managed Repair. The proprietary AlacNet platform streamlines job management, from contractor assignment and milestone tracking to payment processing. Additionally, API integrations with estimating and claims tools ensure seamless communication between insurers, contractors, and homeowners, improving efficiency and transparency throughout the repair process.
4. What are the roles of Regional Field Managers (RFMs) at Alacrity?
RFMs act as local business leaders, ensuring quality and consistency across repair projects. They visit job sites, engage directly with contractors, and resolve any issues that arise. Drawing on their experience—often as former adjusters or contractors—RFMs provide hands-on support to maintain high standards and help policyholders feel confident in the repair process.
5. How does Alacrity’s history reflect its expertise in managed repair?
After being acquired by Lowe’s in 2013, Alacrity leveraged significant resources to upgrade its technology, expand services, and grow its client base across new verticals like real estate owned properties. In 2018, Lowe’s strategic shift led to Alacrity being acquired by Worley, aligning its managed repair services with a broader claims management strategy. Rebranded as Alacrity Solutions, the company now delivers integrated, end-to-end solutions that streamline claims for carriers and policyholders. Through this evolution, Alacrity has consistently refined its contractor network and technology to ensure excellence and efficiency in managed repair services.
6. How does Alacrity’s Managed Repair benefit homeowners?
Alacrity Managed Repair offers homeowners a hassle-free repair process. The managed repair process ensures that credentialed contractors are used, providing peace of mind that repairs are done right. Homeowners benefit from direct payments to contractors and a streamlined claim process, minimizing their involvement and stress.
7. Why do insurance carriers choose Alacrity Managed Repair?
Carriers partner with Alacrity Managed Repair because it delivers operational efficiency and enhances customer satisfaction. The program reduces repair timelines, ensures quality outcomes, and provides detailed reporting and transparency at every step of the claims process. These benefits translate to higher Net Promoter Scores (NPS) and stronger policyholder loyalty.
8. What are some of the specialized trade services offered by Alacrity’s managed repair network?
Alacrity’s contractor network includes over 50 specialized trades like general contractors, roofers, flooring installers, engineers (e.g., structural, soil), asbestos remediation, hazardous waste cleanup, and various mitigation services (e.g., water, smoke). This extensive network ensures that even the most complex property damage claims are addressed effectively and professionally.
9. What is the ACCESS National Conference and its significance?
Alacrity’s ACCESS National Conference is an annual event designed for Alacrity’s contractors, carrier clients, and employees. The conference offers valuable opportunities for education, networking, and industry insights, strengthening the managed repair community. It also highlights Alacrity’s commitment to fostering collaboration and staying at the forefront of industry trends. Learn more here.